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Dear sir/madam, shipping time depends on shipping methods and countries. More information about the shipping time of every method, please refer to the link: https://www.newchic.com/shipping-methods-hc160.html The shipping time will be also indicated on the check out page. Please kindly check it. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. Total cost of an order depends on the price of the products, shipping fees. Please follow the steps to check the total cost of your order: Add products to the shopping cart→Click continue to check→Choose the product you need to purchase→Click proceed to check out→Choose shipping address/shipping methods/payment methods→Total cost is calculated on the order summary. And about the customs, since different country has different tax policy, we kindly suggest you could familiarize local tax regulations before ordering. Any question, please leave a message here or contact our customer service by this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2

Dear Sir/Madam, thank you for your order. Would you please contact our customer service by this link: https://www.newchic.com/Contact-Us-hc10.html We will help you to solve this problem as soon as possible.

Dear sir/madam, you could get the order status and delivery information in your Newchic account there if you placed the order on Newchic: My Account -- View Orders--My Orders--Order Details/tracking orders https://www.newchic.com/?com=account&t=orderlist&orderStatus If the status of your order is "shipped", how much time you need to receive your order mainly depends on the shipping time. More information about the shipping time of every shipping method, please refer to the link: https://www.newchic.com/shipping-methods-hc160.html If you could not receive your order within the estimated time or need further help for tracking your order, please feel free to contact us: https://www.newchic.com/Contact-Us-hc10.html For instant service, please contact us via live chat: We are 24 hours available. We will do our best to help you.

Dear sir/madam, according to taxes and custom duty, you shall be responsible for all import taxes and custom duty that may be charged when the item passes through customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. We advise you to find out about the local regulations prior to ordering from us. Newchic cannot give you advice or information about tax rates and customs charges in your country. Here is more information about our tax policy:https://www.newchic.com/tax-policy-hc173.html

Dear sir/madam, we are sorry for this happened. But please do not worry since every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. For this problem, we kindly suggest you can contact us by the link: https://www.newchic.com/Contact-Us-hc10.html After you submit your problem successfully, we will reply you within 24 hours. So please check your email box which was used for placing the order as well as its spam. After checking the problem carefully, we will give you solution according to our return&refund policy. Here is the return&refund policy of Newchic: https://www.newchic.com/return-and-refund-policy-hc99.html. Thank you.